Terms & Conditions

What can you expect from Kalmr Pet products?

We use all natural ingredients within our products that are safe, gentle and effective. The dog shampoo is designed to help relax, clean and soften your dog and its fur, the skin crème to help sooth irritated skin and the pet spray to help energize but calm dogs that have a magnesium deficiency. Magnesium is absorbed through hair follicles. All of our products are designed to provide this essential mineral for your pet’s wellbeing.

Credit Card System 

Our website uses PayPal’s payment gateway, a third party online secured payment solution. We also provide a credit card service solution through Payment Express PX, another third party online secured payment solution. We use the security standard they legally comply with, ensuring the payment card industry data security standard (PCI DSS) is applied, through the global mandate by credit card schemes for merchants and payment processors.

 

Please note:

All product prices are advertised in Australian Dollars via our Australian website. 

KARMA NATURALS’ online stores use a secure environment with a SSL certificate for protecting credit card transactions.

Karma Natural's P/L destroys all forms of credit card identification that come to us via phone orders on a daily basis.

 

Shipping 

FREE STANDARD SHIPPING WITHIN AUSTRALIA on all standard orders and will be sent with AUSTRALIA POST via – eparcel documentation with a tracking number that will be provided to you by Australia Post. A Signature will be required to collect your purchase. 

Deliveries can take up to 14 working days but we strive to ensure most people get their product within 10 – 14 days inclusive. In the event your parcel does not arrive within 2 weeks of placing the order, please notify us. In the event that you wish to have your parcel sent as express posted, please don't hesitate to call us.

 

International Shipping 

International shipping is calculated per weight above standard orders – please contact our office to discover if we have opened an e commerce store in your country where shipping will be free.

 

Returns

Karma Naturals P/L is not required to provide a refund or replacement if you change your mind, however we will replace goods that have been damaged or lost in transit. Lack of delivery by Australia Post can be proven with the new eparcel system of tracking. If Australia Post verifies that a package has been lost in transit we will gladly send out another order.

For damaged parcels and a request for new product to be sent would require photographic proof of leaking or damaged goods within the packaging sent to our email site at wheresmyorder@kalmrpet.com 

In the event that a customer has placed the wrong address in our onsite ordering system, Karma Natural’s takes no responsibility for the mistake made by the purchaser. We apologise for this but as our ordering system is semi-automated we have little chance of correcting others mistakes in this area.

Your Privacy

At Karma Natural’s we take the privacy of our customers seriously and will never sell or distribute your personal data to a third party.

The website is accessible 24 hours a day, seven days a week.  If you have queries please contact us via email enquiries@kalmrpet.com and of course through our website or Facebook options and we will promptly return your enquiry.

Contact us

PH: 1300 854 327

PO Box 11111

Frankston Victoria

3199 Australia

enquiries@kalmrpet.com