Your privacy is important
What kind of personal information does KP collect and how does KP collect it?
The type of information KP collects and hold includes (but is not limited to) personal information, including sensitive information, as follows:
name, address, email and phone numbers of people ordering KP; and
name, address, email and phone numbers of people inquiring about KP online, and
name, address, email and phone numbers of people creating KP accounts for ordering future products.
If you have subscribed to receive email notifications from us you will be placed on the mailing list and contacted accordingly.
Personal information you provide:
KP will generally collect personal information from a customer on our website when a customer is ordering a product, filing an inquiry form or submitting feedback. All information is collected electronically through or website.
How will KP use the personal information you provide?
KP will use personal information it collects from you for the primary purpose of collection, for secondary purposes that are related to the primary purposes, are reasonably expected and or for which you the customer have previously consented.
Purposes of collection:
KP’s primary purposes of collection are to facilitate and complete any order that you have for our products and to be able to deliver this product to you, and in relation to delivering any information or answering feedback via our social media pages, inquiry form or direct emails. We will use your personal information for marketing purposes where you have consented.
Job applicants, staff members and contractors:
In relation to personal information of job applicants, staff members and contractors, KP’s primary purpose of collection is to assess and (if successful) to engage the applicant, staff member or contractor, as the case may be.
The purposes for which KP uses personal information of job applicants, staff members and contractors include:
in administering the individual’s employment or contract, as the case may be;
for insurance purposes;
to satisfy KP’s legal obligations, for example, in relation to legislative requirements.
Where KP receives unsolicited job applications these will be dealt with in accordance with the unsolicited personal information requirements of the Privacy Act.
In relation to employee records:
As we use Mail Chimp for marketing, you can delete yourself or unsubscribe from any mailing list if you no longer want to receive the information.
Who might KP disclose personal information to?
KP may disclose personal information, including sensitive information, held about an individual to:
other users of our website where you have consented to this;
other users of social media pages where you have consented to this; and
PayPal and Payment Express (our payment gateway for credit cards) in order to process your order payments. PayPal and Payment Express have their own privacy policies, which you will be subject to by using those services.
Sending information overseas:
KP will, subject to the rest of this paragraph, not send personal information about an individual outside Australia without:
obtaining the consent of the individual (in some cases this consent will be implied); or
otherwise complying with the Australian Privacy Principles or other applicable privacy legislation.
We do use overseas providers of IT services including servers and cloud services.
Management and security of personal information
KP has in place steps to protect the personal information KP holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and pass worded access rights to computerised records.
Updating personal information
KP endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. A person may seek to update their personal information held by KP by contacting the Director of KP at any time, or updating their wholesale My Account at anytime on our website.
The Australian Privacy Principles and the Health Privacy Principles require KP not to store personal information longer than necessary.
You have the right to check what personal information KP holds about you.
Under the Commonwealth Privacy Act, an individual has the right to obtain access to any personal information which KP holds about them and to advise KP of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation.
To make a request to access any information KP holds about you, please contact the director in writing.
KP may require you to verify your identity and specify what information you require. Although no fee will be charged for accessing your personal information or making a correction, KP may charge a fee to retrieve and copy any material. If the information sought is extensive, KP will advise the likely cost in advance.
We will be entitled in some circumstances to refuse access and if we do so, we will consider whether a mutually agreed intermediary will allow sufficient access to meet your needs as well as KP’s needs.
How long will KP keep my information?
Under our destruction and de-identification policies, your personal information that is no longer required will be de-identified or destroyed. In many circumstances, however it will be kept for marketing purposes, and used only as you have consented.
Enquiries and privacy complaints
If you would like further information about the way KP manages any personal information it holds, please contact our Director. If you have any concerns, complaints or you think there has been a breach of your privacy, please contact KP’s Director. If after an initial phone discussion we have not dealt satisfactorily with your concerns we will meet with you, including over Skype where geography does not allow a face to face meeting, to discuss matters further. If you are not satisfied with our response to your complaint within 30 days from this meeting then you can refer your complaint to the Office of the Australian Information Commissioner via:
tel: 1300 363 992
fax: +61 2 9284 9666